FAQ - Frequently Asked Questions
Here are some of the most common category questions. If you have any questions, you can contact the sales team or technical support.
I
Order and payment for services
1.
How quickly do you activate the service / account after paying the bill? ↓
The account is activated immediately upon receipt of funds for our payment details.
2.
I paid the domain registration. How long will the registration procedure take place? ↓
Domains of the 2nd level (com, net, org ...) are registered immediately after payment, domains of the 3rd level 1-72 hours (registration depends on the speed of processing requests by the administrator of the domain zone).
3.
What data should I get after paying for the order? ↓
After registering your account, first of all, access to your personal account (billing panel) (login / password) will come to your contact e-mail. In your personal account you can manage your orders - change or extend tariff plans, order new and additional services, top up the balance.
Next come accesses, depending on the order:
In case of ordering the rate of the virtual hosting, access to the hosting control panel (login / password) will also come. Please note that a pair of login and password for access to your personal account and hosting control panel do not match!
In the case of a domain registration order, you will receive access to the domain control panel, if such is provided by the registrar.
In case of ordering a virtual dedicated server - within a few hours (depending on installation requirements) you will receive data for access to the server (the server will be installed according to your installation requirements when completing the order procedure) and login / password to enter the VPS control panel / VDS (web-based server management interface - start / stop and restart the server).
II
Domains
1.
I changed the ns server for the domain / I ordered a new domain when it will be available? ↓
After changing dns-servers or ordering a new domain, information about all changes around the world will be updated within 24 hours, some Internet providers information can be updated longer, up to 72 hours. More information about updating dns-servers in our blog.
III
Shared hosting: control panel
1.
What is URL to login to Control Panel? ↓
Use the URL https://hostinghutor.com/manager/ and enter the login / password you received on the contact e-mail after your account was activated.
2.
I lost my password from the virtual hosting control panel. What should I do? / How to restore the password in the virtual hosting control panel? ↓
Use the link for password recovery - https://hostinghutor.com/manager/ispmgr?func=recovery
3.
How can I add and / or configure a new domain? ↓
How to add and / or configure a new domain (domain encoding, index page, domain aliases (aliases), etc.) is described by in our knowledge base .
IV
Shared hosting: FTP
1.
Where to get data for FTP connection? ↓
Detailed instructions for creating an ftp connection and setting up an ftp connection in our knowledge base.
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2.
What is active and passive mode ftp connection? ↓
V
Shared hosting: databases
1.
What databases are supported on a shared hosting? ↓
Virtual hosting supports MySQL and PostgreSQL databases. PhpMyAdmin and PgAdmin are installed for working with databases.
2.
How to create a database? ↓
Creating a database is described in detail here.
3.
How to access phpMyAdmin (PgAdmin)? ↓
Authorization data is generated when creating a database. How to access phpMyAdmin correctly is described in our knowledgebase, and here.
4.
Can I connect to mysql databases remotely? ↓
For security reasons, remote connection to database servers is prohibited on all hosting rates.
VI
Shared hosting: mail
1.
How do I login to Webmail? ↓
To access the webmail interface, use http(s)://вашсайт/webmail/ for example: http://hostinghutor.com/webmail/ or https://hostinghutor.com/webmail/
2.
What are the smtp and pop3 settings for mail? ↓
pop3 - mail.your website - for example: mail.hostinghutor.com
smtp - mail.your website - for example: mail.hostinghutor.com